Privacy Policy

ZADDY (“ZADDY,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and health information you entrust to us. This Privacy Policy explains what information we collect through www.zaddyproducts.com and our related services (collectively, the “Services”), how we use and protect it, and the choices you have. By using the Services, you agree to the practices described here.

ZADDY connects men with independent, licensed healthcare providers. Clinical and telehealth services are delivered by those providers and facilitated through our telehealth partner, OpenLoop Health, Inc., and its affiliated medical groups. Protected health information held by those providers is also governed by the applicable Notice of Privacy Practices.

Information We Collect

We collect the following categories of information:

• Information you provide. Name, email address, phone number, shipping and billing address, date of birth, and account credentials when you create an account or place an order.
• Health information. Responses to medical intake questions, symptoms, medical history, medications, and other details you share so a licensed provider can evaluate whether treatment is appropriate for you.
• Payment information. Payment card or other payment details, processed securely by our third-party payment processors. We do not store full payment card numbers.
• Automatically collected information. Device type, browser, IP address, pages viewed, and similar usage data collected through cookies and comparable technologies.

How We Use Your Information

We use your information to:

• Connect you with licensed providers and facilitate your evaluation, treatment, and prescriptions where appropriate;
• Process orders, payments, subscriptions, and shipments;
• Provide customer support and respond to your requests;
• Send transactional messages about your account, orders, and care;
• Improve, secure, and operate the Services;
• Send promotional communications you may opt out of at any time; and
• Comply with legal, regulatory, and pharmacy requirements.

How We Share Your Information

We do not sell your personal information. We share information only as needed to deliver the Services, including with:

• Healthcare providers and our telehealth partner to evaluate, treat, and care for you;
• Partner pharmacies to fill and ship prescriptions issued by your provider;
• Service providers that support payment processing, shipping, analytics, communications, and hosting;
• Authorities when required by law, regulation, subpoena, or to protect the rights, safety, and property of you, ZADDY, or others.

Text Messaging (SMS)

If you opt in to receive text messages from ZADDY, we use your mobile number to send account and order updates, care and appointment reminders, and promotional offers. Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe, or HELP for help. Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share mobile numbers only with the service providers that deliver our text messages on our behalf. See our SMS Terms for full program details.

Your Health Information & HIPAA

When you receive care from a licensed provider through ZADDY, the provider and our telehealth partner act as your covered entity under the Health Insurance Portability and Accountability Act (HIPAA). You have the right to access and request corrections to your medical record, request confidential communications, ask us to limit certain uses and disclosures, receive an accounting of disclosures, and file a complaint without fear of retaliation. To exercise these rights, contact us using the details below.

Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, measure performance, and understand how the Services are used. You can control cookies through your browser settings; disabling them may affect some features.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach occurs that compromises the privacy or security of your information, we will notify you as required by law.

Your Choices

• Marketing. Opt out of promotional emails using the unsubscribe link in any message. Opt out of text messages at any time by replying STOP.
• Account information. Update or correct your account details by contacting us.
• Access & deletion. Request a copy of, or deletion of, your personal information, subject to legal and recordkeeping requirements.

Children’s Privacy

The Services are intended for adults 18 years and older. We do not knowingly collect information from children. If you believe a child has provided us information, contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted to this page, and the “Last Updated” date reflects the most recent revision. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy or your information? Email us at ZADDYHealth@zaddy.io.